You have questions? We have answers! Here is an list of common questions regarding silicone masks. If somehow we missed a question you're dying to have answered, please get in touch with us by visiting our Contact section and we will happily add it to our list.

Why chose a Silicone Mask from The Basement  FX?
From conceptualization to "unboxing" and everything in between our process has been designed with the Collector and Haunter in mind. As Haunt Enthusiasts and Silicone Mask fans ourselves, we aim to set a new standard for quality in the silicone mask industry. From incredibly detailed designs, amazing fit and personalized customer service, we spare no time or expense delivering you a whole new experience in silicone.  Utilizing artists and technicians with years of experience in the silicone mask industry, TBFX brings you hand-made works of silicone art created by artists with a heartfelt passion for silicone masks. Add uncompromisingly customer relations and you have an experience that can't be beat!

Are TBFX masks durable?
All of our masks feature a power-mesh reinforcement system that was strategically designed to provide maximum durability in key areas of the mask without movement restrictions or impacting the comfort of the mask.

How are TBFX Silicone masks reinforced?

The reinforcement system we have designed balances even sculpture thickness and power mesh in key areas to prevent running tears. Since power mesh adds additional resistance, we find that power mesh in select areas as opposed to full power mesh is the best way to balance added durability without sacrificing movement or comfort.

How do I properly put on and take off my mask?
Please visit our How-To section for information on how to properly wear your mask.

How long will a TBFX silicone mask last?

The silicone is rated to last for 25 years without structural breakdown, so as long as it is worn and removed properly, your mask should give you years of enjoyment. Please see our How-To section for tips on taking care of your mask.

How do I clean my silicone mask?

Please visit our How-To section for information on how to properly care for your mask.

Do your masks come with ear and nose holes?

All TBFX masks include nose and ear holes.

I love a specific mask, but have another idea for the paint. Will there be an additional charge?                                                                  
There is usually no additional cost for a custom paint design. Before ordering, please Contact us and we would be happy to discuss your custom paint idea.
How long will it take to receive my order?
Unless you are ordering a stock item, most products are made to order. During the Halloween season we recommend placing your order within 6-8 weeks from when you will need it. Rush service is available for an additional fee if you need your product sooner than our current production time which is updated regularly on our website.

I have an idea for a custom mask! Do you do custom work?

We are able to help create a custom character to meet your needs based on your design. Our staff is also dedicated to creating concepts based on your specific instructions. The competitive rates we offer differ based on design exclusivity so please contact us with your custom project and we would be happy to discuss the possibilities!

Do you ever offer any sales on your products?

When we launch a new mask, there will be a special pre-order offer prior to release. We do also offer ongoing discounts designed specifically with the Haunt Owner in mind as well as a continuing referral program for loyal and returning customers. Please see our Special Offer page for current promotions.
Still have questions? We would love to hear from you! Please visit our Contact section to email or call us. All emails will be returned within 24 hours.