HALLOWEEN CUTOFF 2020:
Orders placed after Labor Day will not be delivered until after Halloween. Orders place before Labor Day will be delivered before Halloween Weekend. The made to order section of our site will be taken down Labor Day, and the landing page will be changed to our In Stock section for the remainder of the season while we switch our production focus to stock masks. Made to order will be available again later in the season.
COVID19 Update 3:
Our state’s Governor has announced some loosening of restrictions for businesses like ours, that have been deemed non-essential. The amended order will be allowing certain non-essential businesses to reopen in a limited capacity on Wednesday, April 29th. This amendment allows for resuming minimum basic operations, and allowing for a return of limited staff.
We we be working on resuming production of all orders in currently queue. New orders, for now, currently are on an 8-12 week production window while we work to complete current orders as quickly as possible, and once practical, we will be adjusting the production schedule as we catch up. Thank you all again for your patience as we navigate these challenging times.
COVID19 Update 2:
Our state’s Governor has extended the “Safer at Home” order until May 26th due to concern over the Coronavirus Pandemic. We are among local businesses that are not considered essential, and our shop is temporarily required to close during the lockdown. While we are taking measures to minimize the impact to our clients, production times are unfortunately paused while the lockdown is in effect.
We will continue to monitor the situation, and post updates as they become available. As a small business, we greatly appreciate your patience and understanding, and thank you for supporting us during these unprecedented times. We are committed to processing orders as quickly as possible and getting your masks to you as quickly as we can once we are legally able to reopen our shop. In the meantime, we are working to prep as much as is possible from home, so once we reopen, we are able to expedite production and get masks to our valued clients as quickly as possible.
Thank you all again for your support; it means so much now even more than ever. Stay safe and be well!
Co-Owner The Basement FX
Unfortunately, the “Safer at Home” order in the state of Wisconsin and City of Milwaukee has closed all non-essential businesses. Right now, production will resume as normal (see below) as of April 24th. In stock masks ordered in the interim will ship within 2-3 days after the order has been lifted. Production for masks placed during the March of Madness Sale thankfully already began prior to the announcement, and we will be firing on all cylinders to get masks to our valued clients in as timely a fashion as possible depending on when the order was placed, delivery will possibly still be within our normal 6-8 week window. Once the order is lifted, we will work with you all to set proper expectations if your mask is delayed. Rest assured, we value each and every one of you, from large orders to small ones. You make living our dream a reality, and now more than ever, we can’t thank you enough for supporting us.
Co-Owner The Basement FX
P.S. We are following this situation closely, as we all are, and should any changes to Governor Evers’ order be amended in a way that either positively or negatively impacts our production window, we will update you all here.
Silicone Masks without hair are currently be produced within approximately 6-8 weeks from the date of order. Please allow an additional 1-2 weeks for masks with hair work or customization.
All Fiberglass Faceplates will ship within approximately 6-8 weeks of the date the order is placed.
Rush Production Service
If you need your order sooner, please visit our Rush Production Services Page for information. Please contact us via Facebook or Email prior to placing your order to confirm we are able to meet your specific deadline before adding Rush Service to your order. https://thebasementfx.com/products/rush-production-service