The Remnant Silicone Mask
All TBFX Masks are made to order. Our average production time is 6-8 weeks. Please see our Production Page for current production times.
Rush Production Service
If you need your order sooner than our standard production timeframe, visit our Rush Production Services Page for information. Please contact us via Facebook or Email prior to placing your order to confirm we are able to meet your specific deadline before adding Rush Service to your order. https://thebasementfx.com/products/rush-production-service
Each mask by The Basement FX is an individual, handmade work of art and while no two masks are exactly alike, we strive to make each mask as consistent as humanly possible. However due to their handmade nature, there may be subtle variances in color and finish.
Potentially Fraudulent Orders
Orders that are flagged as having a potential risk for fraud may be delayed until a thorough evaluation can be completed, which can add up to 90 days to the shipping time. Orders deemed to be fraudulent in nature will be canceled at our discretion.
International clients: We accurately represent the value of the order on the customs form and all orders must be marked as merchandise. Any misrepresentation of information on customs form, including declaring a lower value or marking an item as a "gift" to evade paying customs' duties, is considered a federal crime in the United States, and may constitute tax fraud in your local country. Any requests to violate this will be ignored.
As all products are made to order, all orders are final and it cannot be canceled once it has been placed. If the order has not yet gone into production, it may be possible to change the content of the order (i.e. client decides to chose a different mask). You must contact us in advance in order to discuss modifications to the order, as once it has gone into production, we cannot change your order.